A mediated conversation is one that is facilitated by a neutral, impartial third party.  The mediation process is 100% confidential. The mediator will assist the participants to stay focused on the issue, seek to build understanding, encourage options, then record the agreement the participants have developed together.  Mediation can be used in most conflict situation where you have participants willing to look for a resolution that will benefit both parties.

Facilitated Discussion

The facilitated discussion is an informal conversation using an impartial, neutral third party.  Developing an understanding between participants and assisting in developing a plan for success in the future. Within a facilitated discussion, there may not be an agreement in closing it may be just about developing understanding.